Payment Policy
Effective Date: January 1, 2026
At Underthinker, we are committed to providing you with a secure and smooth checkout experience. This Payment Policy outlines the methods of payment we accept, how your payment information is processed, and your responsibilities as a customer.
1. Accepted Payment Methods
We currently accept the following forms of payment:
💳 Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
💰 PayPal
🌐 Stripe (secure card processing)
Note: Additional payment methods such as ShopBase Payments, Apple Pay, and Google Pay will be introduced in the near future.
2. Currency & Conversion
All transactions on our site are processed in US Dollars (USD), unless otherwise specified. If your payment method uses a different currency, your bank or card provider may apply currency conversion fees.
3. Secure Payment Processing
We take payment security seriously. All payments are encrypted using industry-standard SSL (Secure Socket Layer) technology and processed via PCI-DSS compliant gateways (PayPal, Stripe).
Underthinker does not store your complete credit card information on our servers.
4. Payment Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email. Please ensure your billing and contact information is accurate to avoid any delays.
5. High-Value Order Verification (Orders Above $400)
For security purposes and to protect our customers from unauthorized or fraudulent transactions, any order with a total value above $400 USD will require email confirmation from the customer before processing.
After the order is placed, our team will contact you via the email address provided at checkout. Your order will remain on hold until we receive your confirmation.
This verification step ensures that the purchase was intentionally made by you and not by any unauthorized party.
6. Failed or Declined Transactions
If your payment fails or is declined by your card issuer or payment provider, we will notify you immediately. Common reasons include insufficient funds, incorrect billing address, or international restrictions. Please contact your bank or use an alternative payment method to complete your order.
7. Fraud Prevention
To protect our customers, all orders are subject to fraud screening and verification checks. We reserve the right to cancel or hold any order that raises suspicion, or request additional information to verify payment details.
8. Chargebacks & Disputes
If you encounter an issue with your order, we strongly encourage you to contact support@underthinker.us first before filing a chargeback or dispute with your payment provider. Most concerns can be resolved quickly and fairly via our Refund Policy.
Filing a chargeback without contacting us first may delay or complicate the resolution process and could result in permanent account restrictions.
9. Billing Accuracy
You agree to provide current, complete, and accurate billing information when making a purchase. It is your responsibility to update your payment and contact details to ensure proper transaction processing.
10. Taxes & Fees
All applicable taxes and fees (e.g. VAT, customs, or import duties) are the responsibility of the customer and may vary based on your location. For more details, refer to our Shipping Policy and Terms of Service.
11. Questions or Support
If you have any questions or require help with your payment, please contact us:
📧 Email: support@underthinker.us
🌐 Website: https://underthinker.us
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Payments & Billing
What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Discover, and PayPal. More options such as Apple Pay and Google Pay will be available soon. For full details, please see our Payment Policy.
When will I get my order?
We proudly offer worldwide shipping via DHL, USPS, and other prestigious firms! Please note order processing time is typically 7-10 business days.
Once your order has shipped, the estimated delivery time is between 7 and 20 business days. Please check specific delivery and processing time at product checkout.
Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.
Can I add or remove products from my order?
Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result we are unable to make any changes to your order after it is placed.
Where can I find my order number?
Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.
